ION LIFE has recently discovered that some e-mail inquiries are not coming through to our customer service staff.

These mails have been caught in spam filters.

The risk of this happening seems to be higher if you are sending from a “Hotmail” account or perhaps other free e-mail suppliers.

Very few e-mails are caught in spam filters by mistake, but it does happen.

If after 5 days you have not heard from us please be sure to contact us on our toll free number so our customer service team can assist you with your query.